Frequently Asked Questions - AuraDrive

Frequently Asked Questions

Welcome to our FAQ page! Here you'll find answers to common questions about AuraDrive. If you can't find what you're looking for, please don't hesitate to contact us.

Shipping & Delivery

What are your standard shipping times?

For orders within the United Kingdom, standard delivery typically takes 3-5 business days after dispatch. International orders may take between 7-14 business days, depending on the destination and customs processing.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing your tracking number. You can use this number on the courier's website to follow your package's journey.

Do you ship internationally?

Yes, AuraDrive ships to select international destinations. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns & Refunds

What is your return policy?

We accept returns of unworn, unwashed, and undamaged items within 30 days of the delivery date. Items must have all original tags attached. Please review our full return policy page for detailed information.

How do I initiate a return?

To start a return, please contact our customer support team at support@auradrive.com with your order number and the reason for your return. We will provide you with detailed instructions and a return authorization number.

How long does a refund take?

Once we receive and inspect your returned item(s), your refund will be processed within 7-10 business days. The refund will be issued to your original method of payment, and it may take additional time for your bank to reflect the transaction.

Payment & Orders

What payment methods do you accept?

AuraDrive accepts a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at support@auradrive.com. We will do our best to accommodate your request if the order has not yet been dispatched.

Product Information

How do I find the right size?

Each product page includes a detailed size guide with specific measurements to help you find the perfect fit. We recommend measuring yourself and comparing it with the guide.

What are your garment care instructions?

Care instructions vary by fabric and garment type. Please refer to the care label sewn into each item for specific washing and care recommendations to ensure longevity.

Account & Support

How do I create an account?

Creating an account is simple! Click on the 'Account' or 'Sign In' link, usually found in the top right corner of our website, and follow the prompts to register.

How can I contact customer support?

The best way to reach our dedicated support team is by emailing us directly at support@auradrive.com. We are based at 14 Elm Street, Suite 305, Bristol, BS1 6QS, United Kingdom and strive for prompt, helpful responses.